Returns, Exchanges & Store Credit
All sales are final. We do not offer refunds to the original payment method.
We want you to be satisfied with your order, so eligible items may be returned for store credit or exchanged for another item, subject to availability.
To be eligible for store credit or an exchange, your item must be returned in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.
Once your return is received and inspected, we will notify you whether your return has been approved. If approved, you will receive store credit that may be used toward a future purchase.
If you would like a different size, color, or item, the fastest way to receive what you want is to return the item you have for store credit and place a new order once your return is approved.
Damaged or Incorrect Items
Please inspect your order when it arrives. If you received the wrong item, or if your item arrived damaged or defective, contact us as soon as possible at richhatelier@gmail.com so we can make it right.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without a justification, as required by applicable law.
To be eligible, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Contact
For questions about returns, exchanges, or store credit, please contact us at richhatelier@gmail.com.